Privacy Policy

1. Introduction

Elitbuzz Technology DMCC ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit elitbuzz.com or engage our services.

We are registered in Dubai, UAE (DMCC) and comply with applicable UAE data protection regulations, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

2. Information We Collect

Information You Provide

• Contact form submissions: name, company, email, phone, service interest, message
• Newsletter subscriptions: email address
• Chatbot conversations: name, email, phone (if provided), and the contents of your conversation
• Shop orders: name, billing address, delivery address, email, phone, TRN (optional)

Information Collected Automatically

• Usage data: IP address, browser type, device type, pages visited, referring URLs, time on site
• Cookies and similar technologies: analytics cookies, session cookies, optional marketing cookies
• Communications data: records of emails, WhatsApp messages, and chat conversations for service quality

3. How We Use Your Information

• To respond to your inquiries and provide requested services
• To send you proposals, quotes, and contract documents
• To send newsletters and marketing communications (only with your consent)
• To improve our website, services, and customer experience
• To comply with legal and regulatory obligations
• To detect and prevent fraud, abuse, and security incidents

4. Legal Basis for Processing

• Your explicit consent (e.g., newsletter signup, chatbot disclosure)
• Performance of a contract (e.g., processing orders, delivering services)
• Compliance with legal obligations (e.g., tax records, anti-money-laundering)
• Our legitimate interests (e.g., website security, service improvement)

5. Cookies

We use the following categories of cookies:

• Strictly necessary: session management, security. Cannot be disabled.
• Analytics: Google Analytics 4 (anonymized IP). Opt-out via browser settings.
• Marketing: only with your explicit consent, set via our cookie banner.

You can control cookies via your browser settings. Disabling strictly necessary cookies may affect site functionality.

6. Data Sharing

We do not sell your personal data. We share data only with:

• Service providers who process data on our behalf (e.g., hosting, email delivery, payment processing) under written data processing agreements
• Government authorities when legally required
• Professional advisors (lawyers, auditors) under confidentiality obligations

Our third-party processors include: Zoho Corporation (CRM, support), Google (analytics, email), our hosting provider, and our payment gateway. All have EU/UAE-compliant data processing terms.

7. International Data Transfers

We may transfer your data outside the UAE. We ensure such transfers comply with UAE data protection law, using standard contractual clauses or equivalent safeguards.

8. Data Retention

• Contact form inquiries: 24 months
• Customer account data: duration of the customer relationship + 7 years (tax/legal retention)
• Newsletter subscriptions: until you unsubscribe + 30 days
• Chatbot conversations: 12 months
• Usage data: 26 months

9. Data Security

We implement industry-standard security measures:

• SSL/TLS encryption for all data in transit (HTTPS site-wide)
• AES-256 encryption for data at rest
• Regular security audits and vulnerability scanning
• Access controls and least-privilege access
• Regular backups and disaster recovery
• Incident response plan

10. Your Rights (UAE PDPL)

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention)
• Object to processing for marketing
• Withdraw consent at any time
• Lodge a complaint with the UAE Data Office

To exercise these rights, contact us at privacy@elitbuzz.com.

11. Children's Privacy

Our website is not directed to children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us.

12. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes by email (if you're a registered customer) or by posting a notice on our website.

13. Contact Us

Elitbuzz Technology DMCC Jumeirah Lakes Towers, Dubai, UAE Phone: +971 4 453 6025 Email: privacy@elitbuzz.com Website: https://elitbuzz.com

Note: This privacy policy is provided as a professional template for UAE businesses. Please have it reviewed by your legal counsel before launch to ensure full compliance with current UAE regulations.

14. Effective Date

This policy is effective as of July 2026.